Learn how to redirect a person in crisis by establishing credibility through common experiences.
Dave Young and I have been traveling all over the country training contact professionals from a wide spectrum of disciplines from public safety to healthcare to educators. Our attendees have shared a wide range of peace stories demonstrating the power of non-escalation and de-escalation with appropriate physical intervention tactics. These peace stories are very powerful because like Chuck Remsberg, author of the internationally known Street Survival book series, likes to say “No one says it like the people.” His comment refers to the fact that no story is better told than by the person experiencing the event. A video recollection by the person experiencing the event is the most powerful retelling of the story because now the words are supported by the person’s own tone of voice and facial expressions. This video recording of the story allow the viewer to experience the reliving of the event by the person telling the story.
The peace story video linked below is a case in point. Keith Molinari, the director of public safety for Castleton University, recalls a response to a student experiencing a PTSD episode. One of the responding security staff made an immediate connection with the veteran and was able to stabilize the situation by being able to redirect the student. While we caution contact professionals not to say that they “understand” what the person is experiencing, if they have experienced what the person in crisis has experience, it can be a powerful tool establishing credibility and build an immediate relationship that can allow for a peaceful resolution to the incident. Learn more by watching the video and make sure to comment below.
Dave and I would like to thank Keith for sharing this powerful peace story.