Gary Klugiewicz here.
Vistelar introduced a number of significant changes to our courseware at the recent Beyond Conflict Conference held in Milwaukee, Wisconsin. At last week’s Rockville Centre, NY Police Department Verbal Defense & Influence Instructor Class, Dave Young and I first presented this material. We introduced the new manuals, workbooks, and PowerPoints. The material was very well received.
Watch the video below that explains how we now review incidents using the Point-of-Impact 6 C’s of Conflict Management. This new incident review concept included Context, Contact, Conflict, Crisis, Combat, and Closure to describe how conflict can be prevented and/or managed. This video also describes how the revised Communication under Pressure Card helps contact professional to manage these conflicts. Please comment below on your thoughts on my explanation of these changes.
Let’s keep everyone safe.