Dave Young, Kati Tillema, and I just finished a great class at the Las Vegas Metro Police Department.   Vistelar has just updated it material with a major upgrade to it curriculum and courseware.  New manual, workbooks and PowerPoints were added. Check out the class photo.

Dave Young made several additional to the material with tactical nuggets that better explain what we do and how we do it.   One of these nuggets explained that the power of the Universal Greeting in that it establishes contact, builds rapport, and gathering information from people who are usually extremely difficult to find common ground.  People remember the beginning and end of conflict situations.  Use the Universal Greeting to make a positive, memorial initial contact.

Take a look at this video where Tom Wiehe from the University of Cincinnati Police Department empowers a person with significant mental health issues to control his her behavior at the point of impact.  Watch this video that emphasizes the importance of using EMPATHY as a tool of Active Intelligence Gathering to quickly get information necessary to keep everyone safe – now and later.  Tom’s thoughtful initial contact made the difference between a positive successful encounter and another viral video on YouTube showing another questionable interaction.

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