Hello,  This is Gary Klugiewicz.  Dave Young and I are teaching a class next week at Access Services, a paratransit services company, located in El Monte, CA.   We will be training both law enforcement and transit professionals.  Watch for additional updates from the class.

I wanted to share this e-mail that I received that addressed the power of the SHOWTIME Mindset in preparing for and prevailing in stressful situations.  The fact that we are training transit professional next week provides a real tie in to this incident.   Cheryl Schattschneider, a Milwaukee area correctional officer, was assigned to drive her facility’s prisoner transportation bus and had to obtain a commercial driver’s license (CDL).  Posted below is the e-mail that she sent me telling me about her experience and the power of the SHOWTIME Mindset in successfully completing her task.



I just wanted to take a moment to thank you. Without even knowing it, you (and VDI, really) helped me to pass my CDL road test. Allow me to explain with a bit of a background story added.

Since I am a K9 handler and weapon certified officer at the House of Correction, I was required to obtain my commercial driver’s license (CDL). I literally procrastinated as long as possible on doing this, as I am a self-proclaimed horrible driver and had absolutely NO desire to drive a bus. Unfortunately the day came that my administration held me accountable and I was pushed to achieve this goal that was set for me.  I was given four days of driving training and experience with Milwaukee County Transit (MCT) on a city bus, and scheduled to take my road test (including a long and technical pre-trip inspection portion) on a cold and snowy December morning. Keep in mind now, I am not at all mechanically inclined and I was afraid to drive a huge bus in even nice weather. Needless to say, I arrived for my test more than just a little bit nervous.

As I arrived early to my appointment, I spent about 30 minutes nervously waiting to meet my examiner and head to the dreaded bus for my test. Then, due to technical difficulties with her computer, I got to be nervous for an extra 30 minutes or so before we were ready to begin. When it was finally time, the examiner looked at me and asked, “Ready?” I nervously replied, “I think so.” The next thing she said to me was, “Okay, SHOWTIME!”

It was amazing how that one simple word had so much power in that moment. I felt myself smile for the first time all morning, and instantly had a sense of calmness and focus. “Showtime”…. I am NOT a mechanically challenged bad driver that should move to a place where it never snows. “Showtime”…. I AM a highly skilled bus driver that knows exactly what I’m talking about when pointing out all of the different parts of the suspension, engine, and brake systems. “Showtime”…. I got this!

So, long story long – I passed. I actually performed better than I thought I would. Not perfect, but pretty darn good. I’m sure the training I received throughout the week played a large role in that. But I also am positive that “Showtime” was what helped me to pull it all together in that moment and succeed.  So, THANK YOU and the VDI team for providing such great training to Milwaukee County Transit that they are clearly utilizing to help train others.

Cheryl A. Schattschneider


Cheryl,  Thank you for sharing your experience with us and reminding us that the SHOWTIME Mindset apply to all stressful situations.

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