This is Gary Klugiewicz.
Check out the post that we found on the wall at a Roundy’s Supermarkets Loss Protection Workshop that Vistelar conducted last week in Madison, WI. The poster says it all in terms of retail store customer services – especially when the contact deals with possible shoplifting incidents where conflict can become intense.
“Are you ready for your next customer?”
Vistelar is working with Roundy’s Supermarkets to develop a loss protection conflict management program that addresses the entire spectrum of human conflict. The focus of this training program is to train loss protection staff in ways to non-escalate potential conflicts, de-escalate conflict situations, manage persons in crisis, and training staff in how to manage distance, positioning, and hand placement to keep everyone safe.
This program is being create in conjunction with Tony Sherman and Pablo Velasquez from the Genesis Group who have decades of loss protection expertise. Vistelar is working with Roundy’s Supermarkets will develop a loss protection workshop that will be easily translated to all types retail stores. Emphasis will be focused on threat assessment, how to make initial contacts, in store escorts, conflict management strategies while waiting for law enforcement to arrive, and turnover procedures. Watch for future postings as this program is developed.