Recent Posts by Gary:

One Voice: Managing the Chaos at the Point-of-Impact

Years ago, I provided my initial training at the Milwaukee County Behavior Health Division. There I met Delores Linear-Wilson, a registered nurse, who shared a concept that called “One Voice” that I have shared ever since.  See the infographic posted above. I have taken this mental health concept and shared…Continue Reading »

Healthcare Case Study: Treating People Right

Last week I spent 3 days at the Orthopedic Hospital of Wisconsin getting my left hip replacement replaced.  My hip had started squeaking a week prior to my operation.  Yes, squeaking that could be easily be heard by people near me.  The doctor told me that my hip was highly…Continue Reading »

Success story

Hello, This is Gary Klugiewicz with a great Peace Story video sent to us by Clifford Abel, a Verbal Defense & Influence Instructor who works in the security department of Broward College in Florida.  His story demonstrates the power of the Universal Greeting in initiating a positive contact that allows…Continue Reading »

Rudeness can be perceived as racist

Hello. This is Gary Klugiewicz. I saw this electronic post a couple weeks ago and I have been thinking about it regularly.  I wanted to respond to it but didn’t know exactly how to do so.   The comment made by the chief in the original article linked below was that…Continue Reading »

The Power of the SHOWTIME Mindset

Hello,  This is Gary Klugiewicz.  Dave Young and I are teaching a class next week at Access Services, a paratransit services company, located in El Monte, CA.   We will be training both law enforcement and transit professionals.  Watch for additional updates from the class. I wanted to share this e-mail…Continue Reading »

Can Traumatic Brain Injuries lead to Homelessness?

Holiday Greetings to all of our readers. As we celebrate the holidays with our families, let’s take a moment to think about those people who are less fortunate than us.   Take homeless persons as an example of people less fortunate than many of us.   Radio Health Journal recently did a…Continue Reading »

Crisis Intervention: The Power of the Initial Contact

Dave Young, Kati Tillema, and I just finished a great class at the Las Vegas Metro Police Department.   Vistelar has just updated it material with a major upgrade to it curriculum and courseware.  New manual, workbooks and PowerPoints were added. Check out the class photo. Dave Young made several…Continue Reading »