Phone Call Leads to National Partnership

An entry by Bill Singleton In July 2016, I was four months into my “retirement” as a police officer of 19 years when we received a training inquiry.  I had seen hundreds of training inquiries during my 5 years with Vistelar, but this one was different. It was the National…Continue Reading »

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One Voice: Managing the Chaos at the Point-of-Impact

Years ago, I provided my initial training at the Milwaukee County Behavior Health Division. There I met Delores Linear-Wilson, a registered nurse, who shared a concept that called “One Voice” that I have shared ever since.  See the infographic posted above. I have taken this mental health concept and shared…Continue Reading »

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Healthcare Case Study: Treating People Right

Last week I spent 3 days at the Orthopedic Hospital of Wisconsin getting my left hip replacement replaced.  My hip had started squeaking a week prior to my operation.  Yes, squeaking that could be easily be heard by people near me.  The doctor told me that my hip was highly…Continue Reading »

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What Type of Instructor are You?

Hello, This is Gary Klugiewicz. I am the director of training for Verbal Defense & Influence that I recently had an phone conversation with Doug Lynch, one of our Vistelar Trainers.  He asked an an important question about the difference types of instructors that I wanted to share with you….Continue Reading »


A Missed Opportunity (or two)

Kati Tillema here. If you are a sports fan, and specifically follow NBA basketball, you probably have heard of an incident that escalated among the New York Knicks owner, a former player, and event security. There are two sides (or more) to every story and it is impossible to ever…Continue Reading »


How to Non-escalate your next Loss Protection Customer Contact

Hello, This is Gary Klugiewicz. Check out the post that we found on the wall at a Roundy’s Supermarkets Loss Protection Workshop that Vistelar conducted last week in Madison, WI.  The poster says it all in terms of retail store customer services – especially when the contact deals with possible…Continue Reading »

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Success story

Hello, This is Gary Klugiewicz with a great Peace Story video sent to us by Clifford Abel, a Verbal Defense & Influence Instructor who works in the security department of Broward College in Florida.  His story demonstrates the power of the Universal Greeting in initiating a positive contact that allows…Continue Reading »

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Rudeness can be perceived as racist

Hello. This is Gary Klugiewicz. I saw this electronic post a couple weeks ago and I have been thinking about it regularly.  I wanted to respond to it but didn’t know exactly how to do so.   The comment made by the chief in the original article linked below was that…Continue Reading »


Arma Training Edged Weapons Agency Wide Instructor Program

Dave Young here. Inmates are the masters at developing and using improvised weapons. Every year corrections officers seize hundreds of improvised weapons confiscated inside their facilities. Everything from a file down comb to sharpen toothbrush to melted down plastic ware.  There is no limit is their imagination. Your safety depends…Continue Reading »

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