Addressing The Entire Spectrum Of Human Conflict


A Missed Opportunity (or two)

Kati Tillema here. If you are a sports fan, and specifically follow NBA basketball, you probably have heard of an incident that escalated among the New York Knicks owner, a former player, and event security. There are two sides (or more) to every story and it is impossible to ever…Continue Reading »


How to Non-escalate your next Loss Protection Customer Contact

Hello, This is Gary Klugiewicz. Check out the post that we found on the wall at a Roundy’s Supermarkets Loss Protection Workshop that Vistelar conducted last week in Madison, WI.  The poster says it all in terms of retail store customer services – especially when the contact deals with possible…Continue Reading »

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Rudeness can be perceived as racist

Hello. This is Gary Klugiewicz. I saw this electronic post a couple weeks ago and I have been thinking about it regularly.  I wanted to respond to it but didn’t know exactly how to do so.   The comment made by the chief in the original article linked below was that…Continue Reading »


Arma Training Edged Weapons Agency Wide Instructor Program

Dave Young here. Inmates are the masters at developing and using improvised weapons. Every year corrections officers seize hundreds of improvised weapons confiscated inside their facilities. Everything from a file down comb to sharpen toothbrush to melted down plastic ware.  There is no limit is their imagination. Your safety depends…Continue Reading »

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The Power of the SHOWTIME Mindset

Hello,  This is Gary Klugiewicz.  Dave Young and I are teaching a class next week at Access Services, a paratransit services company, located in El Monte, CA.   We will be training both law enforcement and transit professionals.  Watch for additional updates from the class. I wanted to share this e-mail…Continue Reading »


Mall Safety Tip: Staying Safe in Large Crowds

Getting lost in the crowd is easy – not knowing how to manage your safety in large violent crowds can get you killed. Being able to protect yourself and your family starts with the ability to increase your own level of awareness, educate yourself on what to look for, and…Continue Reading »

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Can Traumatic Brain Injuries lead to Homelessness?

Holiday Greetings to all of our readers. As we celebrate the holidays with our families, let’s take a moment to think about those people who are less fortunate than us.   Take homeless persons as an example of people less fortunate than many of us.   Radio Health Journal recently did a…Continue Reading »

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Crisis Intervention: The Power of the Initial Contact

Dave Young, Kati Tillema, and I just finished a great class at the Las Vegas Metro Police Department.   Vistelar has just updated it material with a major upgrade to it curriculum and courseware.  New manual, workbooks and PowerPoints were added. Check out the class photo. Dave Young made several…Continue Reading »


Correctional Contact Professionals: Proper Response Requires …

Gary Klugiewicz and I will be training with the Alaska Department of Corrections all week.   We will be teaching our Verbal Defense & Influence Instructor Class in Palmer, Alaska.   This training will be emphasizing the first half of Vistelar’s training curriculum that trains correctional contact professional i non-escalation and de-escalation…Continue Reading »