Bill Singleton

Phone Call Leads to National Partnership

An entry by Bill Singleton

In July 2016, I was four months into my “retirement” as a police officer of 19 years when we received a training inquiry.  I had seen hundreds of training inquiries during my 5 years with Vistelar, but this one was different.

It was the National Retail Federation.

They wanted us to conduct a de-escalation workshop at their annual NRF Protect conference (June 26-28, 2017 in Washington DC).  Vistelar has trained in almost every market and profession, but the scope of this was enormous.  I knew I had to call them immediately.

I dialed the phone and began speaking with the Vice President of Loss Prevention, Bob Moraca.  I instantly felt a connection with Bob and stopped thinking about this inquiry as a “task” or “job”, but more like a project that needed viable solutions.

The problem – aggression had increased in the retail industry and loss prevention was asking for conflict management training program to help intervene and prevent further discord.

Bob and I started talking regularly on the phone and quickly began to put a plan into action.  As our partnership grew, a friendship started to develop and soon we were putting the final touches on what will be a great 2017 NRF Protect Conference.

With the help of Bob, the NRF and his colleagues, Vistelar is unveiling a new manual, a live conflict management workshop for loss prevention, and a new two-hour loss prevention online course (complete with video scenarios all related to retail).

We’ve never had a partnership to this extent.  And I’ve never had a friendship like this before.  On June 26th, the world will be introduced to Vistelar’s training and I will finally get to meet my good friend, Bob.  We are truly grateful and we’re looking forward to it.  We will see you June 26-28th in Washington DC!

From Skinhead to Service – Arno Michaelis

Loading the player for 8hnHzNMM4y4...

From the age of 17, Arno Michaelis became deeply rooted in the white power movement, most notably being a founding member in what became the largest racist/skinhead organization in the world. For a number of reasons, Arno began to distance himself from the movement in his mid-twenties and no speaks out against hate across the country and online.

He joins Bill to talk about his transformation from skinhead to service, hitting on the moments of conflict or potential conflict and how he handled them.



Police and Resident Listening Circles – Dr. Katherine Wilson

Loading the player for 8hnGYSG9Fnm...

Please join Dr. Katherine Wilson, Executive Director of the Zeidler Center, and she discusses the impact of the police and resident listening circles in Milwaukee.



The Power of Mentoring – Amy Chionchio

Loading the player for cmf36prN4...

January is national mentoring month, and in that spirit, we have an awesome guest joining Bill on this week’s show.

President & CEO of Big Brothers Big Sisters of Metro Milwaukee, Amy Chionchio, joins Bill on the show to talk about how mentoring can make a huge difference in people’s lives, focusing on her own experience with Big Brothers Big Sisters.



NYPD Hostage Negotiator Talks Empathy – James Shanahan

Loading the player for fhPVR3Z7V4w...

Boy, do we sure have a great episode of “The Conflict Report” lined up for you in this first week of 2017.

In this weeks episode, “NYPD Hostage Negotiator Talks Empathy,” Bill is joined by NYPD Senior Hostage Negotiator and 35 year veteran, James Shanahan. Bill talks to James about his career and about conflict management and empathy in hostage negotiations.



The Top 5 LinkedIn Tips – Wayne Breitbarth

Loading the player for fjbYFQyNYXH...

LinkedIn expert, Wayne Breitbarth, joins us to discuss the preparation when starting your LinkedIn profile and why it’s important to have a daily routine.



Justice Collaboration – Mandy Potapenko

Loading the player for 4xcwYfk3zmT...

On “Justice Collaboration,” Bill is joined by Mandy Potapenko, the Director of the Milwaukee Community Justice Council.

The Milwaukee Community Justice Council (MCJC), created by Milwaukee County Board resolution in 2007, is made up of Milwaukee-area criminal justice agencies and local governments working collaboratively to ensure a fair, efficient, and effective justice system that enhances public safety and quality of life in our community.



Mental Toughness in Athletics – Dr. Peder Piering

Loading the player for d3tRSQhYpS5...

The episode we have for you this week is a great one. Dr. Peder Piering is a leading sports psychologist and has worked with athletes at all levels.

In “Mental Toughness in Athletics,” Dr. Piering joins Bill to discuss mental toughness, and how to deal with anxiety in athletics.



Dealing with Disasters – Richard “Doc” Clinchy

Loading the player for 8hrJ2z6qZk5...

This episode of the conflict report features Emergency Services legend, “Doc” Clinchy. He joins Bill to discuss dealing with conflict during disasters and the importance of mentoring as a succession plan.

As you probably know, natural disasters and other emergency situations create an environment where conflict not only more easily arises, but can do more damage as well.



The High Cost of Conflict in Retail – Bob Moraca

Loading the player for d3tRhTQ5pHg...

This episode of The Conflict Report is titled “The High Cost of Conflict in Retail” and features a very interesting guest. Bob Moraca is the National Retail Federation’s Vice President of Loss Prevention.

He joined Bill to discuss conflict in retail, theft and safety tips for the upcoming holiday shopping season. He believes that “if we don’t keep the entire industry safe and secure, there is not going to be an industry,” and his role is to make sure that goal is acheieved.