Publications

Learn About Our Many Books, Manuals and Online Courses

Vistelar is the leading point-of-impact conflict management consulting and training institute in the world.

One indication of our leadership is our prolific publishing history — of book, manuals and online courses.

Online Courses

While live classroom training is our history, over the last several years we’ve invested heavily in eLearning. Our online courses are used in a variety of ways in our training mix:

  • As a stand-alone course for situations where live training is logistically or fiscally not possible — home care workers, rural agencies, when training is needed immediately, when everyone at a location needs to be trained (e.g., active shooter training within schools, front-line staff training within a hospital).
  • As pre-work for a live training course
  • As the online component of a blended training course (didactic component online; hands-on component live)
  • To provide a simple means for instructor re-certification

Vistelar offers online training programs on a wide range of conflict-management topics and usually with a focus on a specific market or audience.

Click Here to learn more about Vistelar’s online courses.

Books

Vistelar has published books listed below in our “Confidence In Conflict For …” series — and have more in development.

Confidence in Conflict for Everyday Life: How to prevent and manage the inevitable conflict in your work and personal life, by Kathy Mangold

Discover how to keep cool in the midst of misunderstandings, arguments and insults

Because disagreements are common in our work and personal life, conflict is inevitable. The problem arises when this conflict escalates and people get hurt, either emotionally or physically.

When this occurs, unfortunately many of us break down and buckle under … or put up our dukes and prepare to fight. None of these gut-level reactions will solve the problem. What we need is an effective plan for transforming our approach to conflict.

This book reveals the time-tested strategies for managing conflict that have been taught within law enforcement agencies, hospitals, prisons, schools and businesses for more than three decades.

Confidence in Conflict for Campus Life: The must-have safety resource for every college and college-bound student, by Jill Weisensel

Actionable safety advice for all college and college-bound students

The college campus environment sets the stage for some of the most fun and exciting experiences of a person’s life. However, it is also an environment that poses many risks.

This book will help you make the most of your college experience by equipping you with the skills to stay safe on campus and deal effectively with the conflicts and crimes you will likely encounter.

Here is just some of what you’ll learn:

  • The personal safety awareness skills you need to protect yourself
  • How to navigate awkward situations and conflicts with friends
  • The red flags of high-risk behaviors and the risk indicators of potential threats
  • How to address hazing and sexual assault
  • How and when to safely intervene when you witness something going wrong
  • What to do in the event of a school shooting

Confidence in Conflict for Sports Officials: Practical tips for staying out of the cross fire and keeping peace during the game, by Peter Jaskulski

Master how to control the inevitable conflict that is present in all levels of sports competition

Confidence in Conflict for Sports Officials presents a comprehensive and systematic approach to communicating effectively under stress in order to both prevent and manage conflict during a sporting event.

This book was written for anyone, of any age, who officiates athletic events. It is a must read for new officials and a great skills enhancer for veterans.
Here are the benefits you will gain by applying the tactics taught in this book:

  • Enhanced professionalism
  • Decreased complaints from stakeholders (coaches, players, fans, league commissioners, assigners)
  • Better evaluations by supervisors
  • Less stress and more fun!

Also, with the pervasiveness of digital cameras, the chances you will be video recorded while officiating are high – even higher when conflict occurs. This book will teach you how to address conflict effectively while still looking good on video.

Confidence in Conflict for Healthcare Professionals: Creating an environment of care that is incompatible with violence, by Joel Lashley

Working in the healthcare profession should not require you to be a victim

Healthcare is by far the most violent profession in the private sector, with a rate of assault several times higher than the average for other professions. Healthcare violence results in caregiver injuries, and negatively impacts employee morale, patient satisfaction and clinical outcomes.

Joel Lashley is a recognized authority in healthcare violence, with extensive firsthand experience in keeping the peace within hospitals, clinics and residential treatment facilities. Over the last two decades he has developed, implemented and tested strategies for creating environments of care that are incompatible with violence, resulting in better and safer working conditions for caregivers and higher customer satisfaction levels for patients.

In this book, Mr. Lashley argues that violence against healthcare workers should not be accepted as “part of the job” and offers proven solutions to combat the epidemic of healthcare violence.

Here is just some of what you’ll learn:

  • How to form therapeutic relationships that are incompatible with violence
  • How the same strategies that support peaceful environments also increase patient satisfaction
  • How traditional beliefs about violence and crisis intervention strategies have actually contributed to the problem of violence in healthcare

Each book is available in both eBook and paperback formats and some are also available as an audio book.

Manuals

Vistelar has published the manuals listed below in our “Confidence Management For … ” series — and have more in development.

Conflict Management For Retail Loss Prevention & Security: Customer service, non-escalation, de-escalation & proxemics for retailers

Respond, Don’t React, To Conflict

This manual teaches the fundamentals of Vistelar’s customer service and conflict management tactics and was developed in partnership with National Retail Federation’s Loss Prevention & Security community, host of the annual NRF Protect conference.

It is designed for loss prevention, asset protection and security professionals, as well as store-level employees, working in retail environments. It can be read in conjunction with Vistelar’s live and online training programs or as a stand-alone guide for learning how to better manage conflict, in both one’s professional and personal lives.

By reading this manual, you’ll learn how to interact — in person, by phone or in writing — and to:

  • Not cause or unnecessarily escalate conflict
  • Confidently deal with verbal abuse
  • Engage in difficult conversations
  • Know what to do when word-based tactics fail and it is time to take appropriate action
  • Effectively de-escalate conflict
  • Persuade others to cooperate
  • Stay safe in crisis situations
  • Look good on camera no matter where an interaction ends up

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We publish excerpts from our books and manual on the Vistelar website. You can View These Excerpts Here.

All available formats can all be purchased on Amazon. Just click on a link above. To see a listing of all our books and manuals, please go here.

You can also purchase our books, manual and online courses on Vistelar’s Online Store.