Peace Stories and Testimonials

“The class is an absolute reminder in professionalism.”

Tim Wires, Stark County, OH

Verbal Defense and Influence Instructor

Juvenile Probation Officer

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It can be given to som many applications in life. It’s so well-rounded and put together.

State:

“It fully explained the process of speaking to other people”

John Surprenant, Wheat Ridge CO

Verbal Defense and Influence Instructor

Community Integration Coordinator

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It’s a new way to talk to residents with respect and dignity. It keeps situations from escalating in the first place.

State:

“It does work, and I get the opportunity to share it with people.”

Charles Bynum, Ashburn, VA

Verbal Defense and Influence Instructor

VA Law Enforcement Training Center

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As I got street wise, I realized I didn’t have to fight all the time. It was one of the most informative classes I’ve ever taken

State:

“I like a lot of the new Terminology.”

James Tryon, Deer Park, NY

Verbal Defense and Influence Instructor

Deer Park Police Depratment

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I like the fact that we can empower our employees. We improve upon the skills that we have.

State:

“The class and instructors contained a wealth of knowledge.”

Phil Solano, Phoenix, AZ

Verbal Defense and Influence Instructor

Casino Arizona Security

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I’m going to use the universal greeting not only in work but also in my everyday life. It’s something everybody an learn from.

State:

“It helps us have good customer relations with all our guests.”

Conrad Yrigolla, Scottsdale, AZ

Verbal Defense and Influence Instructor

Lead Beverage Supervisor

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I’m taking away the cup card from the class and applying it to everyday situations.

State:

“It puts into perspective how to treat people nicely.”

John Wentworth, Scottsdale, AZ

Verbal Defense and Influence Instructor

Casino Arizona Beverage Supervisor

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You don’t want to offend others, you’ll be sympathetic, you consider their welfare. This helps understand the why’s and how’s of why we should act this respectful way.

State:

“These are strengths you can continue to improve upon.”

James Demeo, College Station, TX

Verbal Defense and Influence Instructor

Security Officer, Texas A&M

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You go in thinking you have a great handle on your level of training, but this re-energized you focus. I look forward to utilizing my training and becoming a better communicator.

State:

“I look forward to my re-certification.”

Lesther Agustin, Phoenix, AZ

Verbal Defense and Influence Instructor

Casino Arizona Security

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Verbal Defense is very important and very effective when you know how to apply it. The universal greeting and five maxims are extremely helpful.


“We are incorporating everything we learned here into our sheriff’s office.”

Jose Acosta, Broward County, FL

Verbal Defense and Influence Instructor

Broward County Sheriff’s Office

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I took away most importantly the platinum rule, getting officers to treat people the way they want to be treated