“…geared towards non-escalation and de-escalation”
Sadie Arch, Lima, Ohio
Verbal Defense and Influence Instructor Training
Rhodes State College
The class was very active and collaborative in nature, unlike those that I have been in where it dragged. The information was very helpful. It largely taught non-escalation and de-escalation strategies. It will be of good use to me in dealing with my students to keep them on track.