“…geared towards non-escalation and de-escalation”

Sadie Arch, Lima, Ohio
Verbal Defense and Influence Instructor Training
Rhodes State College

The class was very active and collaborative in nature, unlike those that I have been in where it dragged. The information was very helpful. It largely taught non-escalation and de-escalation strategies. It will be of good use to me in dealing with my students to keep them on track.

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