“This training is critical”
Jason Campbell, Columbus, OH
Verbal Defense & Influence Instructor
Senior Security Leader-Corporate Security, NiSource
In our industry, we train people how to handle issues with your utility, we don’t treat them how to interact with the public. In the private sector there is an emphasis on how quick you can get to the next service call. By rolling this out to our people in the field, we will train them HOW to treat people with respect. By having pre-loaded scripts when the situation isn’t going the way you want it to, that’s where this training is critical.