Addressing The Entire Spectrum Of Human Conflict

Building Bridges: Tactics Versus Techniques

Police, Corrections and Security Training for the 21st Century

Eight Hour Executive Briefing

Combining Verbalization Skills With Physical Alternatives

This one day (8 hours) executive briefing is for command staff at law enforcement agencies, corrections institutions and security firms. A Vistelar professional instructor can come to you or you can attend one of our hosted classes. Please Contact Us or view our Training Calendar for more information.

This program covers the importance of training “tactics” rather than just “techniques” (see explanation below) and provides instruction on HOW TO effectively deliver such training across the entire spectrum of human conflict (the “Five Cs” see below).

The goal of this program is to prepare public safety organizations to meet the training needs of the 21st century.

This is a “How To” course that uses Vistelar’s proprietary Emotionally Safety Performance-Driven Instruction (see description below).

Technique Versus Tactics-Focused Training

Historically, law enforcement and corrections training has been technique-focused — shooting a gun, swinging a baton, handcuffing, verbalizing during a car stop/cell extraction, etc.

Although different trainers may support subtle variations in how a technique is taught, we’ve found the basics are largely the same.

The challenge for police, corrections and security officers in the 21st century is NOT in correctly performing a specific technique, it’s in effectively integrating the numerous techniques which must be applied together in real-world scenarios.

At Vistelar we call this integration the “tactics” of an encounter: the meshing of the non-verbal, verbal, physical control, non-lethal and lethal techniques — the continuum of options that exist in any encounter — to deliver the best outcome.

Vistelar Addresses the Entire Spectrum of Human Conflict

In other words, “tactics” are the application of techniques across the spectrum of conflict — the “Five Cs”: Contact -> Conflict -> Crisis -> Combat -> Closure (see below) — using a level of intrusiveness appropriate for each technique being applied.

For example, a car stop tactic might include a verbal greeting, redirecting verbal abuse, use of a defensive tactic and drawing a firearm — with the level of intrusiveness used with each technique depending on the situation (e.g., a physical intervention could range from gently guiding someone to the ground up to a high-intensity arm bar).

Vistelar’s Training Programs

Although Vistelar provides what we believe is the best training in specific techniques (verbal interventions, non-escalation, de-escalation, crisis intervention, physical control, non-lethal weapons, crowd management, defensive tactics, and more — we have more than 70 course offerings), Vistelar’s greatest strength is our expertise and focus on always teaching from the perspective of the entire spectrum of human conflict and, as a result, emphasizing competency with TACTICS, not just techniques.

We are able to do this due to the extensive backgrounds of our trainers in law enforcement, the military, corrections and private security and experience as professional law enforcement trainers for more than 25 years. To learn more, Go Here.

The Five Cs

In the 21st Century, police and corrections officers must know how to operate effectively across the entire spectrum of human conflict — what Vistelar calls the “Five Cs.”

1. Contact: how to make an initial contact that doesn’t escalate a situation and is focused on treating others with dignity by showing them respect

2. Conflict: how to stay safe and prevent disagreements from progressing to emotional or physical violence

3. Crisis: how to stay safe and de-escalate a situation when the subject is apparently under the influence of personal stress, drugs & alcohol, or mental health issues.

4. Combat: how to apply the appropriate physical control, non-lethal and lethal techniques to stabilize a situation when words alone fail

5. Closure: how to normalize a situation after an incident, which includes stabilization, providing medical treatment and debriefing.

Again, what’s important here is not just being skilled with the needed techniques for each “C” but to also know how to effectively operate across all five Cs in real-world scenarios.

That’s the focus of Vistelar’s Police and Corrections Training for the 21st Century.

In our TACTICS training, we use the specific techniques we’ve found to be most effective and field-proven, but our emphasis is on the integration of techniques. Students can choose to use their own approach to a technique or ours — for us it doesn’t matter. Again, what’s important is  effectively operating across the entire spectrum of human conflict, not on the specifics of any technique.

HOW TO Instruction

All of Vistelar’s training programs use Emotionally Safe Performance-Driven Instruction™, the company’s proprietary training methodology that improves retention of course material but more importantly, ensures students can actually perform the learned skills when under pressure (“fire drills versus fire talks”). This unique approach to training emphasizes student interaction, scenario-based skill practice (using a proprietary video recording/review technology), memorable stories (“peace stories”) and analysis of real-life events captured on video.

Gary Training VDI header

In our technique-focused programs (e.g., Verbal Defense & Influence, Counter Combatives, Crowd Management) we cover how each technique should be applied within real-world scenarios (tactics). And, in our tactic-focused programs, we use our approach to a technique for demonstration. In other words, we always teach from the perspective of the entire spectrum of human conflict.

In this course we will focus on the importance of “tactics-focused” training and HOW TO effectively provide such training across the entire spectrum of human conflict. Again, the goal of this program is to prepare public safety organizations to meet the training needs of the 21st century.

Please Contact Us or view our Training Calendar for more information

Gary Klugiewicz and Dave Young -- Vistelar Directors of Training

Gary Klugiewicz and Dave Young — Vistelar Directors of Training

Topics covered in the program include:

  • Managing Non-Escalation Strategies
  • 5 Maxims: “How to treat people with dignity by showing them respect”
  • 5 Basic Risk and Threat Indicators
  • Universal Greeting
  • Persuasion Sequence
  • Proxemics
  • Verbal Intervention Skills
  • Managing Distance and Controlling position
  • De-escalation Methods
  • Intervention Options
  • Closure Strategies
  • Addressing Medical Issues
  • Building Trust

Who Is Vistelar?

Vistelar is a global consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact — from interpersonal discord, verbal abuse and bullying – to crisis communications, assault and physical violence. Training in our structured methodology reduces complaints, liability and injuries, while improving performance, morale and overall safety.

To learn more about our technique-focused and tactic-focused programs, please visit and click on “law enforcement” or “corrections” in the Select Your Area of Interest section of this page.

Vistelar provides both online and live training and, for all our programs, we offer command-staff overviews, basic workshops and instructor certifications.