Vistelar's Confidence In Conflict

Series of Published Books

Discover the Strategies For Managing Conflict in a Range of Situations

You may know that we published our first book in Vistelar’s “Confidence In Conflict” series in May of 2014 through our publisher, Truths Publishing.

We now have four published books, a fifth in progress (C in C For Law Enforcement Professionals) and many more in the planning stages.

Our long-term goal is to make a book available about how to manage conflict — using our structured methodology — for every profession and every walk of life.

A few of the books in the planning stage are:

  • Confidence In Conflict For The Bullied Child
  • Confidence In Conflict For The Workplace
  • Confidence In Conflict For Youth Educators

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To view excerpts from our books, Click Here.


Confidence In Conflict For Sports Officials: Practical Tips For Staying Out of the Cross-Fire and Keeping Peace During the Game

Master how to control the inevitable conflict present in all levels of sports competitionSports-Ebook

This book presents a comprehensive and systematic approach to communicating effectively under stress in order to prevent and manage conflict during a sporting event. It was written for anyone, of any age, who officiates athletic events. It is a must read for new officials and a great skills enhancer for veterans. Here are the benefits you will gain by applying the tactics in this book:

  • Enhanced professionalism
  • Decreased complaints from stakeholders (coaches, players, fans, league commissioners, assigners)
  • Better evaluations by supervisors
  • Less stress and more fun!

Also, with the pervasiveness of digital cameras, the chances you will be video recorded while officiating are high — and even higher when conflict occurs. This book will teach you how to address conflict effectively while still looking good on camera.


Confidence In Conflict For Everyday Life: How to Prevent and Manage the Inevitable Conflict in Your Work and Personal Life

Discover how to keep cool in the midst of misunderstandings, arguments and insultsEveryday-Ebook

Because disagreements are common in our work and personal life, conflict is inevitable. The problem arises when this conflict escalates and people get hurt, either emotionally or physically.

When this occurs, unfortunately many of us break down and buckle under … or put up our dukes and prepare to fight. None of these gut-level reactions will solve the problem. What we need is an effective plan for transforming our approach to conflict.

This book reveals the time-tested strategies for managing conflict that have been taught within law enforcement agencies, hospitals, prisons, schools and businesses for more than three decades.

Here is just some of what you will learn:

  • How to prevent disagreements from escalating to conflict
  • The Five Maxims of human interaction
  • How to effectively respond to pushback and verbal resistance
  • Vistelar’s proven methodology for de-escalating conflict


Confidence In Conflict For Campus Life: The Must Have Safety Resource for Every College and College Bound Student

Actionable staying-safe advice for all college and college-bound students

The college campus environment sets the stage for some of the most fun and exciting experiences of a person’s life. However, it is also an environment that poses maCAMPUS-Ebook copyny risks.

This book will help you make the most of your college experience by equipping you with the skills to stay safe on campus and deal effectively with the conflicts and crimes you will likely encounter.

Here is just some of what you’ll learn:

  • The personal safety awareness skills you need to protect yourself
  • How to navigate awkward situations and conflicts with friends
  • The red flags of high-risk behaviors and the risk indicators of potential threats
  • How to address hazing and sexual assault
  • How and when to safely intervene when you witness something going wrong
  • What to do in the event of a school shooting


Confidence In Conflict For Healthcare Professionals: Creating an Environment of Care That is Incompatible With Violence

Working in Healthcare Should Not Require You To Be A Victim

Healthcare is by far the most violent profession in the private sector, with a rate HEALTH-Ebookof assault several times higher than the average for other professions. Healthcare violence results in caregiver injuries, and negatively impacts employee morale, patient satisfaction
and clinical outcomes.

Joel Lashley is a recognized authority in healthcare violence, with extensive firsthand experience in keeping the peace within hospitals, clinics and residential treatment facilities. Over the last two decades he has developed, implemented and tested strategies for
creating environments of care that are incompatible with violence, resulting in better and safer working conditions for caregivers and higher customer satisfaction levels for patients.

In this book, Mr. Lashley argues that violence against healthcare workers should not be accepted as “part of the job” and offers proven solutions to combat the epidemic of healthcare violence. Here is just some of what you will learn:

  • The seven myths of healthcare violence
  • Why traditional service-recovery methods often make things worse
  • How strategies that support peaceful environments also increase patient satisfaction
  • How to perform Vistelar’s ten tactics for communicating under pressure


Coming Soon!

Confidence In Conflict For Law Enforcement Professionals: Point-Of-Impact Non-Escalation, De-Escalation and Crisis Intervention Tactics for our Nation’s Guardians

Our consultants at Vistelar have been training law enforcement professionals for over three decades.

0990910946.MAINIn this book, Gary Klugiewicz — a Director of Training at Vistelar — shares what we’ve learned about the strategies and tactics for managing conflict that have been proven in the field to really work.

As stated in the Final Report of the President’s Task Force on 21st Century Policing:

“law enforcement culture should embrace a Guardian (AKA “ethical protector”) — rather than a warrior — Mindset to build trust and legitimacy both within agencies and with the public.”

Another key recommendation of the 21st Century Policing Report is the adoption of Procedural Justice (where perceived fairness of the process — how people are treated — is as important as perceived fairness of the outcome) and Community Engagement (where trust-building, non-enforcement activities are supported).

This book will serve as a guide for how to implement the recommendations of the 21st Century Policing Report.

To be notified about the release date for this book, please fill out and submit the form below.


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Just fill out and submit the form below to be notified about future books and get updates on our current books. You will also receive access to our 10-part audio explanation of the Communicating Under Pressure card.