Who We Are

Institute focused on addressing the entire spectrum of human conflict — from non-escalation to stopping the threat — with over thirty years of real-world experience in multiple disciplines.

What We Do

Conflict management, personal protection, and workplace violence training and consulting directed at solving the problems of increased aggression, lack of respect, and damaging videos.

Who We Serve

Contact professionals and organizational teams in such disciplines as healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service.

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Conflict Management Training & Consulting

of behavioral health workers using Vistelar’s non-escalation and de-escalation tactics found them effective

Source: "An Evaluation of the Vistelar Training Initiative at Milwaukee County Behavioral Health Division" by the Department of Criminal Justice, University of Wisconsin-Milwaukee Learn More

Customized For Your Needs



"We were looking for a customer service model aimed at keeping people physically safe. Because good customer service is nothing more than avoiding conflict and we know that conflict is also a safety hazard. The Vistelar model really fit what we were looking for. Not just the appropriate way to interact with customers but with the motivation being that this is good for you as an employee.”

– Chuck Schumacher
Milwaukee DPW

 

“Treat People Right” is more than a training slogan…. Vistelar embodied this as they collaborated with us

From the initial needs assessment & focus groups with my stafff, through the trainer/facilitators that were familiar with both correctional and education settings,
Vistelar just got it.”

– Dean Heus
Administrator, Vel R. Phillips School

 
 
 
 
 
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Our Training and Consulting Services Address How To