Hello, this is Ed Holpfer with the Vistelar group.

Recently, Verbal Defense & Influence Consultant and baseball umpire Pete Jaskulski spoke about the communication strategies that all good umpires must possess.

Everyone attending a baseball or softball game has a vested interest in the outcome and emotions sometimes run high. Anger and frustration is often taken out on umpires so a lot is riding on them to not only make the right calls, but to manage the players, coaches and fans.

Here is Pete’s advice on how to manage this.

 

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