Hello, this is Ed Holpfer with the Vistelar group.
Recently, Verbal Defense & Influence Consultant and baseball umpire Pete Jaskulski spoke about the communication strategies that all good umpires must possess.
Everyone attending a baseball or softball game has a vested interest in the outcome and emotions sometimes run high. Anger and frustration is often taken out on umpires so a lot is riding on them to not only make the right calls, but to manage the players, coaches and fans.
Here is Pete’s advice on how to manage this.
Greetings.
This is Gary Klugiewicz.
I want to congratulate Pete Jaskulski on this interesting and informative webinar. While my refereeing was limited to Karate Matches in year’s past, I would have benefited from Pete’s recommendations. We talk a great deal about the need to be assertive and not to be too passive and get pushed around or too aggressive and actual foster violence. The trouble is that no one has ever shown us how to walk the walk and talk the talk of peace when placed in that situation. Pete, thanks for showing us how to look good and sound good while being effective and controlling the game.
Good evening.
Doug Lynch here.
Pete, thanks for sharing your insight and information. Think I am going to share this on Facebook.
Hello! Jessica Brogley here. As a former softball coach, I can say that I appreciated the umpires that practiced the five maxims. This was long before I learned about Verbal Defense and Influence, so I just figured the umps were “being nice and fair.” After I listened to Pete’s message, I thought back to my game days trying to pinpoint the “good umps.” They all practiced the 5 maxims and were respected for that. Pete’s message would be a great foundation for all umps!