Greetings.

Gary Klugiewicz here with an explanation of how testimonials and peace stories are different.

Most people understand that a testimonial consists on someone describing the benefits of some product. We see them all the time on the Internet, television, or in some sort of printed format. In the case of Verbal Defense & Influence, a testimonial could tell how valuable a participant found the programs and how beneficial this training would be to his/her future performance in conflict situations. On the other hand, a peace story tells of a successful resolution of some type of conflict situation that could have gone worse without conflict resolution skills.

In the case of training, both testimonials and peace stories say positive things about the training. A “pure” testimonial focuses on positive feelings about a training session while the peace story shows how the training or concepts covered in the training are valuable. The peace story is a parable. A parable is a story, usually short and simple, that illustrates a lesson. Contact professionals learn best from parables – especially real events told by persons who they know, look up to, or are involved in their type of activities. I guess the bottom line is that both the “pure” testimonial and peace story could be considered some type of testimonial. The “pure” testimonial focuses on feelings while the peace story focuses on action. This is why peace stories are so valuable because they show things being done right.

What is amazing is that when many participants come to our training, they have already demonstrated or seen great conflict resolution skills in action. The truth of the matter is that many people become “unconscious competents” though temperament or experience. But like many great athletes, they know how to perform these conflict resolution skills without knowing what they are doing so well. Therefore, it is difficult to teach these skills to others. The true value of the Verbal Defense & Influence Program is that it allows instructors and end users to become “consciously aware of their unconscious competence.”

Watch the video below where James Tryon describes an event that he was involved in that he handled very well. He know knows what he did so well. Now he can teach others what he learned to do so well.

Thank you, James, for sharing your peace story with us.

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