Hello there.

This is Gary Klugiewicz.

I have just come to realize that Verbal Defense & Influence provide the same type of training for verbal skills that Shoot / Don’t Shoot training provides for police officers and other public safety personnel. I have labeled this training as Talk / Don’t Talk training. Just like firearms training that deals with when to shoot, how to shoot, and when to stop shooting, our training covers what happens before, during, and after the verbal encounter. If your current training doesn’t cover these critical issues, you should consider upgrading your training programs.

One of the important components of managing verbal interactions is the level of verbal intensity that you bring to the encounter. Watch this video and start to evaluate your own verbal intensity. Are you using the right level of verbal intensity to prevent, manage, and control the situation?

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At Vistelar we like to say that if we spent more time on Non-escalation, we could spend less time on De-escalation. Just like a police officer using his firearm to best control a physical encounter, are you using the appropriate verbal intensity to control a verbal encounter? There is a time to talk softly and time to shout out loud verbal commands when people are in danger.

Last question: How many times in your your workplace have you heard staff members yelling when no one was in danger? You will be amazed how talking softly and calmly can calm a situation. We call this Reverse Yelling and the results are amazing.

Your thoughts?