Violence Against Healthcare Workers
Hi Everyone. Robert Whiteside here.
Quite some time ago, I learned from Gary Klugiewicz the value of the Radio Health Journal audio posts. See this most recent post entitled: “Violence against Healthcare Workers.” In that post is discussed the dangers faced by healthcare providers from escalated and violent persons. It is a major concern for all persons working in healthcare today, and particularly so in our Emergency Rooms.
Listen to the very insightful comments at 8:00 minutes in the audiotape about the need to be able to recognize escalating behaviors, as opposed to simply handing over violent patients to security personnel. Especially spot-on are the comments about how hospitals must make training in managing volatile behavior a routine part of the basic training for nursing personnel.
This is precisely where the great value comes in with Verbal Defense & Influence (VDI). With a culture characterized by all staff treating people with dignity by showing them respect, and having trained, pre-planned, and practiced verbal tools, we can transform our healthcare milieu into one which is not conducive for violence. With expert training in recognizing gateway behaviors (low-level, volatile behaviors which, left unchecked, can escalate into more serious conflict or violence), we can more quickly and effectively intervene early to throw water on the fire of escalation.
I strongly encourage my healthcare colleagues to explore the value of the Verbal Defense & Influence (VDI) program. For many years, I have searched for valuable systems of conflict management. I have been an instructor in many of them. I have honestly found no system more sophisticated (this does not mean complicated), more effective, more intuitively spot-on, and more universally applicable in all settings than that of Verbal Defense & Influence (VDI).
Be safe!