Healthcare providers deal with conflict a lot on the job, and sometimes that includes rude, obnoxious and even threatening patients and visitors.  Part of the reason people can behave badly in a hospital or clinic is no doubt because they or a loved one is sick or injured.  But is that the only reason?  Are there things we could be doing as providers that could reduce the levels of stress and effectively set limits on challenging behaviors?  Can an “environment of care” be made incompatible with anti-social and threatening behavior?  Absolutely, once we understand that the major element of the “environment of care” is its people!

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What are your thoughts?  Do you agree or disagree with Joel’s observations?   Let us know what you think in the comments section.

If you want more more information about healthcare issues, concerns and solutions, make sure to check out Joel Lashey’s new book,  Confidence in Conflict for Healthcare Professionals.

http://www.amazon.com/Confidence-Conflict-Health-Care-Professionals/dp/0990910911