I have found him! The only person on Earth who does not experience conflict (ok, I realize this is a bit hyperbolic, but roll with me). Mauro Morandi lives on an island in the Mediterranean Sea all alone, with no other human beings with which to interact. Therefore, there is no chance he will run into anyone else and find himself in a conflict situation is basically eliminated.

Read about his fascinating life by reading the article. 

We recognize, and address in our training, that conflict among interacting humans is inevitable. Therefore, we must be prepared to take on whatever our fellow humans give us.

Below is an excerpt from our Conflict Management Training Manual:

Conflict Primer

Do you experience conflict in your personal and professional lives? Sure you do, everyone does.

While not immediately obvious, well-managed conflict can actually result in positive outcomes. It leads to identification of problems, innovation to solve those problems and development of new skills. Without conflict, progress would come to a standstill.

Consider a committee working on improving operations. Without conflict, no product issues would be identified, no innovative ideas would be shared and no roadblocks to the committee’s performance would be brought up.

However, it is when conflict is poorly managed that challenges occur. Mismanaged conflict can result in complaints, liabilities and injuries. Within an organization, it can diminish performance, morale and safety. Further, innovation stops, collaboration is stymied, turnover skyrockets and productivity drops. Within a family, it can ruin relationships. And finally, if caught on camera and posted to YouTube or the evening news, poorly managed conflict can destroy reputations.

In some instances, poorly-managed conflict within environments can even escalate to workplace violence in the form of both verbal and physical assault. Such violence can originate from students, parents, co-workers, personal relations, or someone with criminal intent. Workplace violence can exact a heavy emotional and physical toll on those involved, both immediately and over the long term.

“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.”

Ronald Reagan — President of the United States (1911-2004)

One reason conflict is so prevalent is because, beyond criminal activity, it arises from disagreements, insults and gateway behaviors, such as swearing or aggressive posturing, which frequently just rolls off people’s backs. However, for a wide variety of reasons, things sometimes escalate.

In this program you will learn how to predict and prevent this escalation, and if necessary, de-escalate a situation by effectively managing the conflict. You will also learn how to end an interaction to achieve the best possible outcome and establish a strong foundation for the next interaction. Finally, if you struggle with conflict, you will gain confidence to deal with it head-on, rather than avoiding it or accommodating people by giving in just to appease them.

In summary, conflict is inevitable; you cannot eliminate it. However, if well managed, it drives customer satisfaction, organizational performance, problem solving, innovation and collaboration. If conflict is poorly managed, it can create a myriad of problems including emotional and physical injuries.