This entry is part two in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article. Improving Contact Professional Training...Keep Reading

“Seven Challenges Teachers Face (continued)” Gerard O’Dea from Dynamis Training in the UK joins us again on the podcast today to continue to talk about the decisive moment when school staff must decide if they...Keep Reading

“You Only Get Something Wrong Once” Since only 2% of the population is truly a natural empath, it is critical to pinpoint strategies to effectively teach empathy to the rest of the population. This week...Keep Reading

Special Guest – Joel Lashley Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people’s eyes), the foundation skill for treating people with dignity. You’ll learn the three steps for practicing...Keep Reading

  “Just Do The Vanna White” Joel Lashley and Al Oelschlaeger talk about their unique experience training in New Orleans this week. What can a trainer do when they find that cultural or regional differences...Keep Reading

  This entry is part one in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article. Introduction Contact professionals spend...Keep Reading

“Seven Common Challenges Teachers Face” Gerard O’Dea from Dynamis Training in the UK joins us on the podcast today to talk about the decisive moment you decide to take action in the middle of conflict....Keep Reading

  Below is an excerpt from the book “Confidence in Conflict for Healthcare Professionals: Creating an Environment of Care That is Incompatible With Violence” by Joel Lashley. “An eye for an eye will make the...Keep Reading

By Joel Lashley When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human...Keep Reading

“Trauma Informed Care and Why It Matters” People living in treatment centers have often experienced multiple traumatic events in their lives. Adolescents and young people are a particularly vulnerable group in these facilities. Trauma Informed...Keep Reading