This entry is part one in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article. Introduction Contact professionals spend...Keep Reading

“Seven Common Challenges Teachers Face” Gerard O’Dea from Dynamis Training in the UK joins us on the podcast today to talk about the decisive moment you decide to take action in the middle of conflict....Keep Reading

  Below is an excerpt from the book “Confidence in Conflict for Healthcare Professionals: Creating an Environment of Care That is Incompatible With Violence” by Joel Lashley. “An eye for an eye will make the...Keep Reading

By Joel Lashley When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human...Keep Reading

“Trauma Informed Care and Why It Matters” People living in treatment centers have often experienced multiple traumatic events in their lives. Adolescents and young people are a particularly vulnerable group in these facilities. Trauma Informed...Keep Reading

  Below is an excerpt from the book “Confidence in Conflict for Healthcare Professionals: Creating an Environment of Care That is Incompatible With Violence” by Joel Lashley. “Violence can only be concealed by a lie,...Keep Reading

“Stepping Onto the Stage” Jim Lezala shares an emotional story of working one on one with an adolescent in a residential treatment facility who had experienced a lot of trauma and was in a distressed...Keep Reading

  Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re...Keep Reading

  Loading the player for fhLV6Rn9ww2...   Joel Lashley, self-professed “violence nerd,” sits down with Al Oelschlaeger again for another one-on-one examination of violence in the workplace. If violence in the workplace is truly on...Keep Reading

  With holiday shopping in full swing, retail loss prevention and security professionals are on high alert during this busy season. Watch the video below to learn some essential ways to keep shoppers and their...Keep Reading