By Dave Young The world we live in has abruptly changed. Our casual routines were wake up, pray, stretch, shower, and then leave home to take on the day.  Grabbing coffee at the coffee...Keep Reading

  By Joel Lashley There is no denying it; hospitals can be difficult places to work.  No matter which profession you’re in, from hospital security to nursing, the hours are long, weekends and holidays are...Keep Reading

“How do you Train the Trainer?” As a training company we often talk about how to teach individuals our content. But we also need to discuss how we train the people doing the teaching. How...Keep Reading

  By Pete Jaskulski When a life-threatening emergency arises, three professions must interact successfully to bring the situation to the best possible outcome. For example, a motor vehicle crash that has caused serious life-threatening injuries...Keep Reading

  This entry is part two in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article. Improving Contact Professional Training...Keep Reading

“Seven Challenges Teachers Face (continued)” Gerard O’Dea from Dynamis Training in the UK joins us again on the podcast today to continue to talk about the decisive moment when school staff must decide if they...Keep Reading

“You Only Get Something Wrong Once” Since only 2% of the population is truly a natural empath, it is critical to pinpoint strategies to effectively teach empathy to the rest of the population. This week...Keep Reading

Special Guest – Joel Lashley Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people’s eyes), the foundation skill for treating people with dignity. You’ll learn the three steps for practicing...Keep Reading

  “Just Do The Vanna White” Joel Lashley and Al Oelschlaeger talk about their unique experience training in New Orleans this week. What can a trainer do when they find that cultural or regional differences...Keep Reading

  This entry is part one in a three part series from our published report How to Best Train Contact Professionals. Check out our blog to catch the rest of the article. Introduction Contact professionals spend...Keep Reading