Allen is a conflict expert with a focus on creating safe and respectful workplaces. He is a creator of the Confidence in Conflict book series and podcast, leader of the company’s e-learning initiative, and authority on how to best train the psychomotor skill of conflict management. His background includes Wharton School MBA, University of Wisconsin faculty member, and leadership roles in the healthcare industry.
Back in June of 2015, the Milwaukee Journal Sentinel did a story about one of Vistelar's trainers, Gary Klugiewicz. In this new age of social surveillance, professionals sometimes get into trouble. That said, when you get the right training and operate in good faith, security cameras and cellphones bring with them many opportunities to shine! In the end, we may be sacrificing privacy in public...
When differences divide us, treating each other with dignity by showing respect establishes a common ground for managing conflict.
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.
With the pandemic waning, the team at Vistelar has been crazy busy with our virtual instructor-led training and, more recently, with our classroom work. We've been somewhat quiet with our Internet communications over the last many months, but with our new website launched and us being back on the road again, expect to hear from us more frequently.
Periodically, we will provide an update like this...
If you have been following this blog, you are probably quite familiar with Vistelar’s structured methodology for effectively managing conflict so it doesn’t escalate to emotional or physical violence.
What you may not be familiar with is our explanation of the causes of conflict that’s the basis for the non-escalation, de-escalation, and crisis management tactics we teach.
Background
The...
In a previous article, I made a case for there being just two attributes that drive the success of any organization — innovation and customer service. Then, in that article, I described how to improve customer service by providing a form of training that’s usually reserved for police and corrections officers.
When was the last time you took a listening class? If you are like most people, the answer is probably never.
During my eight years of post-secondary education and my 30+ years working in the corporate world, I know I never had any listening training. I received training on almost every imaginable topic (and some that were unimaginable), but never listening.
