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Read about conflict management techniques.

How much danger am I in? - Confidence In Conflict Book Excerpt

Confidence in Conflict for Healthcare Professionals -  Chapter 1

Enjoy this excerpt from one of our published books.

Chapter 1

How Much Danger Am I In? Be Alert and Decisive

“Only human beings can look directly at something, have all the information they need to make an accurate prediction, perhaps even momentarily make the accurate prediction, and then say that it isn’t so.” -Gavin de Becker
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It Only Takes Seconds to Injure Your Trachea

It only takes seconds to injure your trachea

Many nurses work with patients who are experiencing various levels of pain, fear, and emotional distress, which can sometimes lead to violence. As a result, nurses are sometimes choked by patients; and not only with their bare hands, but with I.V. tubing, electrical cords, medical device leads, I.D. lanyards, and even bedsheets! This places them, of course, in great danger of asphyxiation,...

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Listening to the Hand

Listening to the hand- Vistelar Blog Post

Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.

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How Campuses Can Use Training + Expectations to Aid Suicide Prevention

How Campuses Can Use Training + Expectations to Aid Suicide Prevention

College campuses are crowded places. From dorms and lecture halls to gymnasiums and dining halls, college students spend those formative years shoulder-to-shoulder. Is it still possible to be lonely and isolated on a college campus? What are the signs of loneliness, if it’s something other than just being physically alone? Most importantly, why do campus workers need to know the signs of...

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Personal Situational Awareness - Confidence In Conflict Book Excerpt

Confidence in Conflict for Campus Life - Chapter 1

Enjoy this excerpt from one of our published books.

Chapter 1

Your First Class - Personal Situational Awareness 101

After an awesome summer break filled with concerts and days at the beach, it was finally Amanda's college move-in day. As her parents pulled up in front of her dorm, she was surprised at just how many people were running around like crazy trying to unload books, food, clothes,...

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A New Way of Thinking About Healthcare Worker Safety

A new way of thinking about healthcare security

Many years ago, when I was working as a hospital security officer, I was sent to a patient unit regarding a “combative patient.” Oddly enough, healthcare workers rarely regard themselves as being in “combat” when a patient is grabbing, hitting, or kicking them; but, when they describe someone who is acting out at the moment, they often choose the adjective “combative” to describe the behavior...

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