I’m writing a new book and my research has caused me to reflect on the problems I’ve seen over the last 40 years that have most significantly impacted organizational performance.

What I’ve come up with is a pretty interesting list.

I’ve worked at a wide range of companies, spanning Fortune 500 companies to venture-funded startups, and the issues on my list have shown their ugly faces repeatedly...

No work is more personal and intimate than healthcare and working inside a hospital means you are always up close and personal with your customers. In fact, healthcare workers are so close to their work that managing their personal safety comes second to their patients needs. If you are unable to manage your distance and positioning, as say in our training, then you are more than likely going...

Enjoy this excerpt from one of our published books.

Chapter 2

Improving Your Personal Situational Awareness

After six hours of unloading her stuff and setting up her new dorm room, Amanda was exhausted. She was super excited that she finally had her own desk, her own bed, and her own space. She looked over at her laptop and iPod and noticed that her music download was finally complete. As she...

Enjoy this excerpt from one of our published books.

Chapter 3

Creating an environment that  is incompatible with emotional and physical violence

“Act as if what you do makes a difference. It does.”– William James, philosopher and father of American psychology

In an analysis of 1.4 million Glassdoor reviews about company culture from people who have left their jobs, researchers Charlie and...