What’s So Special About A Greeting? - Podcast
Posts about Conflict Management (2)
Human Resources: Best Practice Policy Considerations - Book Excerpt
Enjoy this excerpt from one of our published books.
Fred Rogers Taught Me Everything I Know about Crisis Intervention
Stepping Onto The Stage - Podcast
Active Threat Prevention and Preparedness - Book Excerpt
Enjoy this excerpt from one of our published books.
Intervention and Engagement Skills - Book Excerpt
Enjoy this excerpt from one of our published books.
Treading Water: The American Legacy of Treatment by Incarceration
The challenges of providing care and even for the basic human needs of mentally ill and cognitively disabled people are nothing new. Nor are the many well-meaning attempts to address this difficult and multifaceted problem. Still, in the present age of staggering advances in technology, medicine, physics, and a renewed exploration of space, we are struggling for answers about how best to manage...
How To Best Train Contact Professionals (Part One)
Contact professionals spend the vast majority of their time directly interacting with the general public or their organization’s customers or clients.
Respond as a Team or React Like a Mob: The importance of training
Everyday, hospital emergency departments (ED) receive patients and visitors experiencing extreme levels of emotional and/or physical trauma, whether it’s at a level one trauma center in Chicago or at a small critical access hospital (CAH) with less than 25 beds in the middle of America’s corn belt.
A Coordinated Response: Medical, EMS, Law Enforcement
When a life-threatening emergency arises, three professions must interact successfully to bring the situation to the best possible outcome. For example, a motor vehicle crash that has caused serious life-threatening injuries to one or more people will bring together law enforcement, fire and emergency medical services (EMS) at the scene and medical staff at the hospital.