When he was four years old, the Rodríguezes’ son Manny was diagnosed with autism. Although that was difficult to hear, Mrs. Rodríguez felt relief when a diagnostician finally put a label on what appeared to be causing some Manny’s puzzling behaviors. One of those behaviors was perseveration, something Manny’s therapist described as “insistence on sameness.”
I’m writing a new book and my research has caused me to reflect on the problems I’ve seen over the last 40 years that have most significantly impacted organizational performance.
What I’ve come up with is a pretty interesting list.
I’ve worked at a wide range of companies, spanning Fortune 500 companies to venture-funded startups, and the issues on my list have shown their ugly faces repeatedly...
Enjoy this excerpt from one of our published books.
“Act as if what you do makes a difference. It does.”– William James, philosopher and father of American psychology
In an analysis of 1.4 million Glassdoor reviews about company culture from people who have left their jobs, researchers Charlie and...
The frenzy of holiday shopping is about to begin, and retailers are ramping up for their Black Friday events. This means those in loss prevention are preparing themselves for what often is viewed as a stress-filled time of year. Whether you are working a uniformed or plain clothes position, proper preparation will help reduce that stress and make the holidays more enjoyable for you and the...
The old saying, “You speak volumes before the first word is spoken,” couldn’t be truer! As a personal safety expert and defensive tactics trainer with over 30 plus years of training and experience in law enforcement, corrections and the United States Marine Corps, I have often read assault victim reports, in which when asked what happened, the person shrugs, “I don’t know, he just punched me.”
Enjoy this excerpt from one of our published books.
No one wants to recognize (or admit) that they are a victim (of anything), so we often fail to identify certain behaviors as victimizing. But no matter how we personally understand and define lateral violence, bullying, abuse, discrimination, or harassment, it is time to expand...
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.
