“Train Early and Often” - Episode 5
Host: Al Oelschlaeger
Guest: Joel Lashley
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Back in February of 2018, KVUE ABC did a story about Vistelar's training program for the Austin Police Department. Click the image below to read the article and watch a video about this training experience!
Back in August of 2018, WMBF News did a story about Vistelar's training program for the MBPD in Myrtle Beach. Click the image below to read the article and watch a video of what we do!
Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re saying with our mouths, they can still listen and respond to what we say with our hands and other body language.
When we think of basic human needs, hierarchies often come to mind. What is it that people need and how are those needs related to human behavior? That’s the question that human services professionals often ask, and the one de-escalation trainers need to answer. Years ago, I learned through several personal and professional experiences that people act-out for reasons, not because of diagnoses. It...
