“Good Speak: Non-Escalation Strategies for Healthcare” — Episode 35

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

Subscribe to our podcast on Apple Podcasts or Spotify

This article is Part 3 of a three-part series on the importance of  Patient Care Safety Monitors. Click here to read Part 1, or click here to read Part 2.

Every second counts in a suicide prevention crisis. For Patient Care Safety Monitors, knowing exactly what to do—and staying mentally and emotionally prepared to do it—can be the difference between life and loss. This final article explores...

This article is Part 2 of a three-part series on the importance of  Patient Care Safety Monitors. Click here to read Part 1, or click here to read Part 3.

Patient Care Safety Monitors do far more than watch. Every word they speak and every note they write can calm fear, expose risk, and even prevent tragedy. When monitors pair trauma-informed communication with clear, factual documentation, they...

This article is Part 1 of a three-part series on the importance of Patient Care Safety Monitors.Click here to read Part 2, or click here to read Part 3 .

In today's healthcare environment, the role of Patient Care Safety Monitors has become increasingly vital, especially in preventing suicide and ensuring the safety of emotionally distressed patients. These professionals are far more than...

In healthcare environments, what you don't say can be just as powerful as what you do say. Research shows that approximately 93% of communication is affected by body language and non-verbal cues, making your silent signals a critical component of patient care. For healthcare professionals, mastering non-verbal communication isn't just about improving patient satisfaction—it's about creating...

The stark reality facing healthcare leaders today is undeniable: 81.6% of nurses report having experienced at least one type of workplace violence in the past year, with 45.5% reporting an increase in incidents in their units. This is especially alarming when you consider that less than a third of healthcare facilities have clear workplace violence incident reporting mechanisms in place. Perhaps...

The moment a patient first encounters you may determine not only their experience, but the trajectory of their entire care journey. Here's how the Universal Greeting can revolutionize your approach to patient interactions while building the foundation for successful Non-Escalation.

Healthcare organizations face a sobering reality: communication failures are among the leading causes of preventable medical errors, contributing to patient harm, increased costs, and damaged reputations. With over 400,000 hospitalized patients experiencing preventable harm annually and healthcare costs of medical errors ranging from $20-45 billion per year, the urgency for systematic...

“Breaking Bad News: Compassionate Communication Techniques” — Episode 34

Co-host: Marcus—former healthcare security director

Co-host: Natalie—nurse practitioner and clinical team leader

Subscribe to our podcast on Apple Podcasts

In healthcare settings, every interaction carries the potential to either heal or harm. Even a routine medical encounter can quickly transform from a healing opportunity into a re-traumatizing experience. As healthcare professionals, understanding trauma-informed communication isn't just beneficial—it's essential for providing compassionate, effective care that honors the dignity of every...