Special Guest – Joel Lashley Joel Lashley and Al Oelschlaeger talk about Empathy (seeing the world through other people’s eyes), the foundation skill for treating people with dignity. You’ll learn the three steps for practicing...Keep Reading

“Stepping Onto the Stage” Jim Lezala shares an emotional story of working one on one with an adolescent in a residential treatment facility who had experienced a lot of trauma and was in a distressed...Keep Reading

  Although much of crisis intervention or de-escalation concentrates on the spoken word, the reality is often what we say is not nearly as important as how we say it. When angry or frightened people can’t comprehend what we’re...Keep Reading

  Below is an excerpt from the book “Confidence in Conflict for Healthcare Professionals: Creating an Environment of Care That is Incompatible With Violence” by Joel Lashley. “Human nature is complex. Even if we have...Keep Reading