Overview

Vistelar, based in Milwaukee, WI, is a training and consulting institute focused on addressing the entire spectrum of human conflict — from non-escalation to stopping the threat.

For over 30 years, we’ve worked with contact professionals and organizational teams in such disciplines as healthcare, security, education, public safety, transit, social services, retail, hospitality, and customer service — with the goal of creating workplaces incompatible with violence.

We provide conflict management, personal protection, and workplace violence training, and consulting directed at solving the problems of increased aggression, lack of respect, and damaging videos. Our vision is to build respectful and safer environments.

Our methodologies have been proven in the real-world for over thirty years and are the subject of several books and training manuals in Vistelar’s Confidence in Conflict and Conflict Management series.

Vistelar’s training is delivered via published books, speaking engagements, workshops, train-the-trainer schools, and a unique content-licensing program — using both live and online methods of instruction.

We offer a wide range of conflict-management consulting and training services addressing:

  • Customer service
  • Non-escalation, de-escalation, and crisis intervention
  • Personal protection, escapes & escorts, and bystander mobilization
  • Active shooter, workplace violence, and lone-worker safety
  • Physical alternatives, defensive tactics, and weapons use & control

Unified Training System

Vistelar’s Unified Conflict Management System ensures consistency of concepts, terminology, and methodologies across all consulting and training offerings.

This Unified Training System utilizes Vistelar’s Six Cs of Conflict Management™ framework and systemized structure of tactics, which makes our methodologies easy to learn, remember, apply, and teach.

Vistelar’s training programs address how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate resistance, anger, and abuse
  • Control crisis and aggression
  • Effectively manage physical violence

What Makes Us Unique

Vistelar’s consulting and training services have the following unique attributes:

Address the Entire Spectrum of Human Conflict

Situational awareness, threat assessment, non-escalation, de-escalation, non-violent & violent crisis intervention, personal protection, and physical alternatives — via programs for front-line staff to enforcement personnel.

Emotionally Safe Performance-Driven Instruction

Emphasis on scenario-based skills practice and audio/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

Customized to Meet Your Specific Needs

Use both live and online methods of instruction, with consideration for the client’s policies/procedures, defined rules of engagement, and unique environments/applications.

Content Licensing Program

Vistelar also offers a “content licensing program,” which gives our clients the right to deliver Vistelar’s curriculum via whatever methods best suit their organization (e.g., via internally-developed educational materials, online programs, and in-person classes).