Vistelar’s training and consulting services address how to:
- Provide better customer service
- Predict, prevent and mitigate conflict
- Avert verbal and physical attacks
- De-escalate resistance, anger, and abuse
- Control crisis and aggression
- Effectively manage physical violence
P.O.L.E.
Vistelar recognizes that client and employee experience are inextricably linked – so the emphasis of our training and consulting is on enhancing worker safety in these four areas (P.O.L.E.™):
- Physical Safety: improved threat assessment and violence prevention
- Organizational Safety: better job performance, morale, and collaboration
- Legal Safety: protection from personal liability, career pitfalls, and damaged reputation
- Emotional Safety: improved relationships, self-confidence, and quality of life
Benefits For All Stakeholders
With “customers”
- Enhanced customer satisfaction
- Improved client outcomes
- Decreased risk and liability
- Protected reputation
With employees
- Increased safety
- Improved productivity and morale
- More confidence in dealing with conflict
- Less absenteeism and turnover
- Better personal relations
- Fewer workers compensation claims
- Reduced lateral violence/bullying
- Less conflict avoidance
In personal life
- Increased personal and family safety
- Better family and peer relationships
- Improved mental health and happiness
- Greater emotional equilibrium and expression of empathy