Improved Customer Satisfaction and Client Outcomes

Vistelar training and consulting services focus on addressing the entire spectrum of human conflict at the point of impact from before an interaction begins through to the consequences of how an interaction is managed.

We categorize our training and consulting services into twelve areas, three of which are represented by Vistelar’s Non-Escalation/De-Escalation graphic. You can learn about the other nine areas by clicking on a link at the right.

Here is a brief orientation to this graphic.

Treat With Dignity By Showing Respect is listed first to highlight this core principle of customer service and conflict management.

Be Alert & Decisive and Respond, Don’t React are located on the sides to emphasize that these tactics should be considered at all times prior to and during an interaction.

Showtime Mindset is listed next to indicate that this tactic should be applied in advance of any interaction.

The above tactics as well as Proxemics 10-5-2, Universal Greeting, and Beyond Active Listening are non-escalation tactics, with the goal of predicting and preventing conflict, and if necessary, turning a defensive atmosphere into a supportive one.

Redirections, Persuasion Sequence, and Crisis Interventions are de-escalation tactics with the goal of recovering from a conflict or crisis situation.

Take Appropriate Action and Closure are ending-an-interaction tactics.

Closure is at the bottom of the graphic to indicate that this tactic should always be the final step of any interaction.

The Non-Escalation/De-Escalation graphic is one component of Vistelar’s Systemized Structure of Tactics, which makes our methodologies easy to learn, remember, apply, and teach. In our training programs, we use these systemized-structure-of-tactics graphics in the form of physical cards that serve as handy reminders of what is taught and practiced in class.