Conflict Management Training

Vistelar’s primary goal is P.O.L.E. (physical, organization, legal, emotional) safety. We accomplish this through a combination of training and consulting services based on Vistelar Six C’s of Conflict Management framework.

Our conflict management training is delivered via published books, speaking engagements, in-person workshops, train-the-trainer schools, and a unique content-licensing program — using both live and online methods of instruction.

Vistelar’s course offerings — which we always customize to meet each client’s specific needs — span the entire spectrum of human conflict, which we organize into these six categories:

In our live training programs (in-person workshops, train-the-trainer schools), we use emotionally safe performance-driven instruction (“Fire Drills vs. Fire Talks”). This approach to training emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

Depending on the subject matter and length of the class, we teach the knowledge and skills elements of our curriculum via these methods:

  • Pre-Class Assignments — reading a manual/workbook or taking an online course to obtain some basic knowledge prior to in-class skill development
  • Demonstrations — instructor showing the performance of skills
  • Real-World Videos — presentation of a real-world situation for trainee critique and analysis
  • Memorable Stories — narrative of a real-world situation that makes a specific point or sets up a problem for trainees to analyze
  • Group Discussions — instructor or trainee led
  • Group Work — guided discovery, problem analysis, script-writing collaboration, peer teaching, opposing perspective debates
  • Lecture — instructor presentation and explanation of the material

Then, we devote significant class time to practicing the taught skills using the appropriate combination of these three methods (again, depending on the subject matter and length of the class):

  • Drill — practicing a single skill outside of a real-world situation
  • Exercise — practicing a narrowly-defined set of skills in a real-world but predictable situation
  • Scenario — applying an integrated and complete set of skills in a real-world and unpredictable situation

All our training is based on adult learning theory (“andragogy”) and the latest research by cognitive scientists relative to how people best learn psychomotor skills (i.e., the type of skills needed to be effective at conflict management).