Vistelar offers a wide range of training programs that address how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate resistance, anger, and abuse
  • Control crisis and aggression
  • Effectively manage physical violence

We offer our training via speaking engagements, in-person workshops, and train-the-trainer schools — using both live and online methods of instruction.

For the online methods methods of instruction, Vistelar provides both Virtual Instructor-Led Training (VILT) and On-Demand Training (ODT).

Virtual Instructor-Led Training is a live, interactive virtual classroom delivered right to your computer via the Internet at scheduled class times. These classes are led by expert and experienced instructors who have been certified in Vistelar’s conflict management curriculum.

On-Demand Training is an online course that you go through at your own pace. When you sign up, you get immediate access to the course, which you can progress through in increments (and, when you return, pick up exactly where you left off). When done, you can download and print a certificate of completion.

Vistelar offers online training programs on a wide range of conflict-management topics, usually with a focus on a specific market or audience.

These online programs generally have a companion book or manual in Vistelar’s “Confidence In Conflict For …” and “Conflict Management For … “ series. For some programs, this companion book/manual is included and, for others, it can be purchased separately.

To learn more about our online courses, please visit:

Vistelar Online