Lateral Violence
Recognizing — Preventing — Managing
Recognizing
Preventing
Managing
Program Overview
This training focuses on identifying laterally violent behaviors (i.e., workplace bullying and harassment) and how to fix, stop, and report such behaviors to create an environment that is emotionally and physically safer for all workers.
Target Audience
Employees working in an organization in which lateral violence is a possibility
Issues Addressed That Require a Trained Response
- Verbal confrontations and anger
- Gateway behaviors to violence (i.e., disrespectful or threatening actions)
- Environmental situations that could compromise safety
- Reduced job satisfaction and burnout
- Time lost due to preoccupation with a negative situation
- Post-traumatic stress and compassion fatigue
- Toxic workplace behaviors that lead to high staff turnover
- Loss of invaluable institutional knowledge and skill when a person leaves
Develop the Knowledge, Skills, and Abilities to
- recognize the core causes of lateral violence
- reduce ambiguity in identifying lateral violence, workplace incivility, and toxic workplace tactics
- identify gateway behaviors that can be a precursor to violence
- conduct risk and threat assessments of potentially unsafe situations
- prevent conflict (non-escalation) and reduce conflict (de-escalation)
- develop a decision mindset
- identify the safest strategies for professional intervention
- resolve refusals and de-escalate verbal confrontations
- recognize when verbal methods have failed and it is necessary to take further action
- end interactions better than they started and with a positive foundation for future contact
- articulate the reasons for taking action
- debrief, document, and report workplace violence incidents
Confidence In Conflict Playbook: 12 Steps For Creating A Workplace That Is Incompatible With Conflict And Violence
